FAQS
How much does shipping cost?
Orders over $XX will receive free shipping, courtesy of The Valentine Club.
For orders under that value, our flat rate for standard Australian shipping is $XX and takes between X and X days, but express shipping is available for $XX which can have your order with you as early as X days after checking out.
Beyond these standards, it’s important to note the following information regarding shipping your Valentine Club shipping. Beyond these standards, it’s important to note the following information regarding shipping your Valentine Club shipping.
Public Holidays Shipping days do not include public holidays.
Sales Periods There may be a delay of up to 2 days during our sale periods.
Order Tracking Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.
Custom and Duty charges Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don’t have any control over these charges, we can’t cover them for you.
Do you ship internationally?
Unfortunately this isn’t something The Valentine’s Club is offering at this time. This is because we want to lower our carbon footprint by producing and selling garments in the same spot. If opportunities to ship internationally in an eco-friendly manner then we will investigate into this as an offering from The Valentine’s Club.
What's the Return Policy?
If you have a change of heart about your Valentine Club dress, then you are more than welcome to return it to us at the following address: XX
Garments will be inspected on return and if there is no damage...
How do I find my size?
The Valentine’s Club dresses run true to size, but to ensure you find the perfect fit, grab a tape measure and jot down your metrics to match up with a Valentine’s Club size.
